"Dear Robert, My wife and I would like to thank you for the work you did to help us find and buy our first home. We are not the easiest clients to satisfy, being we are both very particular as to the type of home we wanted to purchase. We really appreciated your kindness, knowledge, and understanding of our wishes in helping us to find the best possible residence. We had dealt with several real estate agents before meeting you, and it was obvious to us that you were one of the few who really knew his stuff. Real estate law can be complicated, and it was reassuring to find someone who not only knows the law, but also knows the ins and outs of the industry. You were great at understanding our needs and desires, even when it was difficult for us to state verbally the type of residence we were looking to purchase. After viewing several residences, it became apparent to you what we liked in a home and you steered us in the right direction. You helped us every step of the way from showing us the best homes, explaining the industry and the laws, advising us on making an acceptable bid, getting us through the paperwork, and taking care of all the little details. We will highly recommend you to any of our friends or acquaintances who wish to purchase a home in the future. Thank you once again for your help, and we hope to see you sometime in the future. Sincerely, Lawrence Serbin Yulia Nizovtseva"