"Mr. Robert Schmalz West Los Angeles Real Estate Group Keller Williams of Santa Monica Santa Monica, Ca. 90405 Dear Bob: Thank you so much for your assistance in buying a home. I was not sure if the purchase of a Home would be in my best interest this late in my life, but now after having moved in…it is a great feeling. Being a first time buyer, I would like to share some of my experiences. It is always fun to watch HGTV and see how simple it is to buy a home. And I thought, well that is not that difficult….Man was I wrong. Many of my homeowner friends told me all the weird things they encountered, but I believe my home purchase topped it all. -And in the midst of it - Bob ….by my side every step of the way…calming me down when angry, motivating when frustrated, happy hour when celebrating. He cared as I have never experienced before, ask and you shall receive. Here is the thought process that led to the biggest purchase of my life. There is probably no better time to buy then now. Will the market drop further? Maybe. However, by the time you decide the market could be on the way up again. Why buy and not rent again? Rent would be close to the same amount of the mortgage without the benefits. How did I pick Bob to be my realtor? I interviewed a handful of real estate agents, and Bob was interested in me as a person, not just a client. Over the entire “buying process", handling my requests to see property on short notice...and I mean short notice (sometimes within a few hours), working closely with the seller's broker, mortgage broker, bank, escrow, Bob was there to assist and handle it. Bob was reachable for me at any time and his communication was immaculate. We exchanged emails and text messages until late into the night. Especially as a first time buyer, you need someone that you can trust, someone with integrity. It is a scary and stressful undertaking when you buy. Bob was able to make that process smooth and handled any emotional difficulties well. I doubt anyone else could have handled it any better. Thanks Bob. With great appreciation, Heinz Schulmeister "